Information Flow Modelling and Reporting

Although few companies seem to put it at the top of their priorities, information management is an essential corporate skill in a world where extracting real value from tera-bytes of available data requires ever more skill and effort. This is especially true for companies with the ambition to micro-manage and optimise the setting of their tactical RM decision variables.

In this area, Pieter Dorhout Consulting takes a bottom-up approach, looking at each individual decision from three angles:

  1. Firstly, we evaluate which information is actually used, and whether the logic that is applied to turn this information into decisions is sound. Especially after much data processing, the information may not mean what the user thinks it means. What's more, a lot of decision-making logic is based on assumptions, and challenging assumptions is often a good way to start making improvements...
  2. We then investigate which other information would be valuable to the decision-making - for instance information that could corroborate or rectify the assumptions - and whether or how this information could be made available.
  3. Finally, we do a reverse check: we look at the information that is available but not used so far, and assess whether there would be any value in using it.

At the very least, this should confirm that the use of information in your decision-making is as good as it could be. But in most cases, it will highlight opportunities to improve your decisions, and therefore improve your results. On paper, this may sound somewhat theoretical and intangible, but our aim is always to also describe in concrete detail how actual reports can be made more relevant to the decisions they support.

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